3. SINCE CUSTOMER'S DON'T REALLY UNDERSTAND HOW WELL THE MOISTURE IN CARPET CAN REALLY BE EXTRACTED (SUCKED OUT), MOST CLEANERS THINK THEY CAN JUST SKIP THE STEP
This is where a lot of cleaners out there can hide the real quality of their work, and where most homeowners can't really see what is going on (this is a real "deep hidden secret" of the industry). Most cleaners out there think that since they are making the surface of your carpet look good, that you will just somehow understand and deal with the fact that you will have wet soaking carpet for 24 hours (or more). Cleaners who don't extract (i.e. suck out) the water out properly will not only be leaving the carpets very wet, but they'll also be leaving behind gallons and gallons of black dirty water. Be very careful of cleaners that charge very low rates, since the only way they can charge low is to get as many jobs as possible done through the day. This means that, in addition to other short-cuts, they will not take the extra time required to properly extract the water out of the carpet. In addition, most are using low cost, low performance equipment with low suction, which further compounds the problem.
The first step that we use to make sure we properly extract the water from your carpet is to use our Deep Cleaning Rotary Power Head Machine (see secret #1 above). Cleaners out there that are strictly using cleaning wands for the open and heavily soiled areas, are not going to be able to pull up the majority of the dirty water successfully. Secondly, after we do our steam cleaning pass over the carpet, we always go back with our machine and do a second or even a third "vacuum only" pass to pick up as much water as possible. Does it take us twice as long to clean the same piece of carpet? Yes!
Do we charge twice as much as the other guys? Not even close!
Is it really that important to do this?
Proper extraction of water is important for two main reasons. The first is that it helps get the carpets dryer faster, so you can get back to your daily routine as quickly as possible. We also set-up our quick dry fans after we are done to help carpets get dry even faster. Secondly, you will know that all of that dirty black water is out of your carpets. I mean, that was the main reason you called a cleaner out to your house in the first place, to get the dirt out!